Your membership will run for one month after the start of your first class. So if you sign up for your membership on the 1st but you don’t take your first class until the 5th, then your membership will run from the 5th to the 4th of the next month. 

Yes, for one month! That means if you don’t use all of your credits they will roll over to the next month.

Example: If you're on the Bronze membership and only use 3 credits in June, you'll have 5 credits to use in July! But if you don't use any credits in July, only the 4 credits from July will roll over to the next month, giving you a total of 8 credits to use in August.

Freeze request must be submitted via email no less than 2 weeks before the freeze date. We do not respond to freeze requests over social media. All recurring memberships can be frozen once per year up, for a minimum of two weeks and a maximum of 3 months. 

A $25 charge per month will apply. If you freeze for 2 weeks you will have a one-time $25 charge. If you freeze for 3 months you will be charged $25 three times (once per month). 

We strive to accommodate our members where possible. Please email us if you have any questions or require special accommodation.

Please respect this policy as it is very time consuming for us to manage frozen memberships. 

Yes of course! Send an email to hello@railroadaerialarts.com and we’d be happy to do that. Please give us 5 business days notice to change the payment date, otherwise it will not go into effect until the next billing cycle. We will allow billing date changes no more than once/quarter. 

Annual members can gift up to 5 of their credits to friends and family during the 12 months of their membership.

Yes! Send an email to hello@railroadaerialarts.com and we will be happy to help you with that.

We do allow downgrades with a 30-day notice and $50 fee. If you later cancel your membership early, the original cancellation fee will apply.

Since you’re getting classes at a discounted rate during the term of your membership we only allow cancellations under specific circumstances, such as receiving military orders or moving out of the area.

If your membership is about to be renewed, we require you give us at least 30 days notice that you would like to cancel instead.

Your membership will automatically renew for another 3-month or 12-month commitment unless you send us an email 30 days or more before the end of your contract.